The Family Upstairs: In a large house in London's fashionable Chelsea, a baby is awake in her cot. Well-fed and cared for, she is happily waiting for someone to pick her up.In the kitchen lie three decomposing corpses. Close to them is a hastily scrawled note.They've been dead for several days.Who has been looking after the baby? And where did they go?
The Family Remains: LONDON. Early morning, June 2019: on the foreshore of the river Thames, a bag of bones is discovered. Human bones. DCI Samuel Owusu is called to the scene and quickly sends the bag for forensic examination. The bones are those of a young woman, killed by a blow to the head many years ago. Also inside the bag is a trail of clues, in particular the seeds of a rare tree which lead DCI Owusu back to a mansion in Chelsea where, nearly thirty years previously, three people lay dead in a kitchen, and a baby waited upstairs for someone to pick her up. The clues point forward too to a brother and sister in Chicago searching for the only person who can make sense of their pasts.
Then She Was Gone: Ten years on, Laurel has never given up hope of finding Ellie. And then she meets a charming and charismatic stranger who sweeps her off her feet.But what really takes her breath away is when she meets his nine-year-old daughter.Because his daughter is the image of Ellie.Now all those unanswered questions that have haunted Laurel come flooding back.
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Refund Policy
Refund Policy
if you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within twenty eight (28) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the seven day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
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